Terms of Use
Including End User License Agreement

General

The Platform is made available by SOULT DIGITAL PRIVATE LIMITED ("Soult", "Company", "we", "us", "our"), a company established under the laws of India, having its registered office at Door No 4-1-143/1A(2), Vertex Workspace, Gateway Building, Above Kalyan Jewellers, MG Road, Mangalore – 575003, Karnataka, India.

The term "Services" refers to any services offered by Soult, including but not limited to:

• Recording asset details (movable and immovable)
• Uploading insurance policies and financial instruments
• Storing family memories, videos, and digital letters
• Recording testamentary intentions
• Recording organ donation preferences
• Assigning nominees for conditional access
• Organising personal and financial documentation

The Platform is operated and Services are provided in compliance with Indian laws. The Company shall not be liable to provide Services to users outside India unless otherwise provided. If you access our Services from outside India, you do so at your own risk and are solely responsible for complying with applicable local laws.

Definitions

Unless defined here, all capitalised terms carry the meaning ascribed to them in the Privacy Policy.

Eligibility

Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 — including minors and un-discharged insolvents — are not eligible to use the Platform.

Only individuals aged 18 or older may use the Platform. If you are under 18 and wish to use the Platform, your parent or legal guardian must acknowledge and agree to these Terms. If they do not, you must immediately discontinue use.

The Company reserves the right to terminate your Account or deny access if it is established that you are under 18 years of age.

Amendments

The Company reserves the right to change or modify these Terms, or any policy or guideline of the Platform (including the Privacy Policy), at any time and in its sole discretion. Changes take effect immediately upon posting.

While the Company will periodically inform you of material changes, you are responsible for checking this page regularly. Your continued use of the Platform constitutes acceptance of the updated Terms.

Subscription & Payments

Certain features on the Platform may require subscription payments. Fees are displayed transparently within the Platform. Payments are processed through third-party payment gateways. Soult shall not be responsible for payment failures but will attempt to resolve them in good faith.

Soult reserves the right to modify pricing at any time. Updated pricing will be displayed on the Platform prior to any change taking effect on your account.

Users will not be entitled to refunds for non-usage or cancellation of any subscription. However, Soult may, at its sole discretion and on a case-by-case basis, offer refunds where it deems appropriate.

User Account, Password and Security

You may access the Platform by registering directly or through a third-party social media account ("Third Party Account"). By granting us access to a Third Party Account, you confirm you are entitled to do so and that it does not breach the terms of that platform.

You agree to provide accurate, current, and complete information during registration and to keep it updated. You are fully responsible for:

• Maintaining the confidentiality of your Account credentials, MPIN, and recovery information
• All activities that occur under your Account
• Notifying Soult immediately of any unauthorised use or security breach

Soult reserves the right to suspend or terminate your Account if any information provided is inaccurate, if your actions create legal liability, or if you are found to be non-compliant with these Terms.

User Obligations

Subject to compliance with these Terms, Soult grants you a personal, non-exclusive, non-transferable, limited licence to access and use the Platform. You agree to use the Platform only for lawful purposes and in accordance with applicable law.

You agree and acknowledge that you will not:

• Access the Platform by any means other than through the interface provided by Soult
• Use automated tools such as scrapers, bots, spiders, or similar processes to access or copy any part of the Platform
• Attempt to gain unauthorised access to any portion of the Platform or its connected systems
• Probe, scan, or test the vulnerability of the Platform or any connected network without prior written consent
• Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of the App
• Use the Platform as a substitute for financial advice, legal services, banking, a payment operator, or a financial custodian — Soult is a record-keeping platform only
• Delete or modify any legal notices, disclaimers, or proprietary notices on the Platform
• Make any defamatory or denigrating statements about Soult or its brand

You further agree not to upload, transmit, or store Content that:

• Is illegal, misleading, fraudulent, threatening, abusive, obscene, defamatory, or violates applicable law
• Infringes any intellectual property rights of any person or entity
• Contains software viruses or malicious code of any kind
• Is harmful to minors
• Threatens the unity, integrity, or sovereignty of India or public order
• Impersonates any person, including Soult employees, partners, or other users

You grant Soult a non-exclusive, worldwide, perpetual, royalty-free licence to store and serve your Content solely for the purposes of providing the Services to you. You retain all ownership rights in your Content. You may delete your Content at any time through your Account.

You remain solely responsible for the accuracy of all Content you store on the Platform.

Specific Terms for Organ Donation Preferences

What Soult Does

• Records your personal sentiments and preferences regarding organ and tissue donation
• Stores the contact details of your chosen nominee(s)
• Facilitates communication of these preferences to your nominee(s) upon a Trigger Event or at your request

What Soult Does Not Do

• Register users with hospitals, transplant centres, or medical facilities
• Liaise with governmental authorities or national organ procurement organisations
• Ensure that your name appears on any official organ donor database
• Act as a legal registry of any kind

Nominee Notification

• You are solely responsible for ensuring your nominee's contact information is accurate and up to date
• Soult's role is limited to the attempted delivery of your recorded preferences — we cannot guarantee that a nominee will receive, read, or act upon a notification
• By providing a nominee's details, you confirm you have their permission to share their contact information with Soult
• Soult may require documentary evidence (identity proof, death certificate, legal heir certificate) before granting access
• Soult may deny or suspend access in case of dispute, suspected fraud, or legal challenge

Specific Terms for Will Management

Services Provided

• Self-service drafting — guided templates for Will creation
• Procedural guidance — information on execution and registration process
• Digital repository — secure storage for scanned copies of executed documents

User Acknowledgements

• You are solely responsible for the accuracy of asset descriptions, beneficiary identities, and executor appointments
• You represent that you are of sound mind and legal age to execute a Will
• Where Soult provides options aligned with specific religious laws (e.g., Hindu Succession Act, Sharia principles), you must verify that the output accurately reflects your specific sect, school of thought, or local customs
• Legal validity depends on applicable laws, jurisdiction, execution, witnesses, and registration — digital copies stored on Soult may serve only as records or supporting evidence

Physical Execution Required

As per applicable law, you must print the Will and sign it in the presence of at least two (2) witnesses who must also sign the document. Registration is the sole responsibility of the User. Soult does not attend registration hearings or verify whether a Will has been successfully registered.

Digital Storage

Storing a scanned copy of a Will on Soult is for convenience only. In many jurisdictions, the original paper document is required for Probate. Soult is not responsible if a court rejects a digital copy. Soult shall not be liable for disputes, invalidity, revocation conflicts, or inconsistencies between digital preferences and executed legal instruments.

Executor Nomination

Nature of Nomination

By nominating an Executor on the Platform, the User acknowledges that:

• They have obtained the explicit consent of the nominee to act as an Executor and to have their personal contact information stored on Soult
• The nomination within the App is a digital record of intent only — the legal appointment of an Executor occurs through the physically executed and witnessed Will, subject to the laws of the relevant jurisdiction

Trigger Events for Access

Soult shall grant a nominated Executor access to stored materials only upon:

• Death Verification — submission of a valid, government-issued Death Certificate by the Executor or a verified Trusted Contact
• Incapacitation (if selected) — submission of medical certification of the User's permanent legal incapacity

Soult reserves the right to withhold access if documentation is deemed insufficient, fraudulent, or inconsistent with local legal standards.

Executor Obligations

Upon being granted access, the Executor agrees to:

• Treat all accessed documents as strictly confidential
• Acknowledge that Soult provides access to documents but does not initiate or manage Probate or Letters of Administration — the Executor is solely responsible for those legal steps
• Submit to Soult's identity verification process before documents are released

Soult's Limitations

Soult shall not be held liable for:

• Executor misconduct, misappropriation of assets, or failure to follow the User's instructions
• Refusal by a nominated Executor to perform their duties
• Technical failures that prevent the Executor from receiving notifications
• Disputes between multiple parties claiming to be the Executor — Soult will withhold access until a court order or official legal direction is provided

Indemnification and Limitation of Liability

You agree to indemnify, defend, and hold harmless the Company — including its affiliates, vendors, representatives, directors, agents, and employees — against all losses, liabilities, claims, damages, costs, and expenses (including legal fees) arising from any breach of these Terms, your use of the Platform, or your violation of the rights of any third party.

Notwithstanding anything to the contrary, the Company's entire liability to you shall not exceed 10% of the total fees charged to you for the Services under which the liability arises.

Violation of Terms

The Company may, in its sole discretion and without prior notice, terminate your access to the Platform and block future access if you have violated these Terms. Violations may result in injunctive or equitable relief being sought by the Company, in addition to any remedies available at law.

The Company may also terminate access if: (1) required by law enforcement or government agencies; (2) you self-initiate account deletion; (3) the Platform is discontinued or materially modified; or (4) unexpected technical issues arise.

Termination

These Terms will continue to apply until terminated by either you or the Company. You may terminate your agreement by not accessing the Platform or by closing your Account.

The Company may terminate or suspend your Account at any time, with or without notice, for any breach of these Terms, if required by law, if Services are discontinued, or if the commercial viability of Services is no longer maintained.

Termination may include removal of access to all Platform offerings, deletion of your Account and associated Content, and permanent barring from future use. Notwithstanding termination, provisions that by their nature survive will remain in force.

Relationship with Mobile Platform Operators

The Platform is not associated with, affiliated to, sponsored, or endorsed by Apple, Google, or Android (each an "Operator"). Your download and use of the Platform is also bound by the relevant Operator's terms.

These Terms are concluded between you and Soult only. Soult — not the Operator — is solely responsible for the Platform and its content. The licence granted is a limited, non-transferable right to use the Platform on a device you own or control.

The Operator has no obligation to provide maintenance or support for the Platform. In the event of any third-party intellectual property claim relating to the Platform, Soult — not the Operator — will be responsible for investigation, defence, settlement, and discharge of such claim.

Disclaimers

Intellectual Property Rights

Soult owns or holds the rights to all intellectual property in the Platform, including its user interface, layout, branding, and published content. The name "Soult" and all associated logos and marks are proprietary to Soult Digital Private Limited.

You shall not directly or indirectly attack, challenge, or assist others in attacking the validity of Soult's intellectual property rights. You must not use any part of the Platform's materials for commercial purposes without obtaining a licence from us.

If you become aware of any infringement of Soult's intellectual property, please report it to: support@soultdigital.com

Third Party Content

When you access a link that leaves the Platform, the site you enter is not controlled by Soult. Different terms and privacy policies apply. Soult is not responsible for third-party sites and reserves the right to disable links to or from them.

Soult may partner with third parties to facilitate provision of certain Services. Soult makes no representation or warranty regarding any third-party service and accepts no liability for consequences arising from your use of such services.

Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any action, suit, or legal proceeding arising under or relating to the Platform or Services shall be subject to the exclusive jurisdiction of the courts at Mangalore, Karnataka, India.

If any provision of these Terms is determined to be illegal, invalid, or unenforceable under the laws of any jurisdiction, that provision shall be severed to the extent required. All remaining provisions shall remain in full force and effect.

Grievance Redressal

For any questions, concerns, or grievances regarding these Terms or the Platform, please contact our Grievance Officer:

We shall endeavour to resolve your grievance within 15 (fifteen) days from the date of receipt.

Communications

You agree to permit Soult to send you service-related communications including OTPs, security alerts, support responses, and account notifications via SMS, email, or any electronic means.

You also agree that Soult may send you promotional communications from Soult or allied partners. If you wish to opt out of promotional SMS or email, please send a request to: support@soultdigital.com

Any failure by the Company to enforce or exercise any provision of these Terms shall not constitute a waiver of that provision or right.