Privacy Policy

Soult is a secure digital vault. It is a tool — not a service that stores your data for its own benefit.

You use Soult to organise the things that matter most to your family: financial records, important documents, personal memories, and the people you trust. Soult provides the structure and the security. Everything inside is yours.

Soult does not access, read, analyse, or interpret any content you store in your vault. We do not know what you have stored. We are not in a position to — and that is by design.

This Privacy Policy applies to the Soult mobile application on Android and iOS. The website www.soultdigital.com is informational only and does not have a web-based vault or account access.

Everything in your vault is placed there by you. We do not add, enrich, or pull in data from any external source. The table below lists what types of information you may choose to add, and what each is used for at a technical level.

All fields except your name, phone number, and email are optional. All information is self-declared by you. Soult does not verify, validate, or enrich any of it. It is stored exactly as you provide it.

Users may store information about their family members, including minor children, inside their vault — for example, nominee details or personal messages addressed to children. This is entirely user-generated content under your own control and responsibility. Soult does not access or process this content.

Security is not a feature — it is the foundation of what Soult is. Your vault is protected by multiple independent layers.

• AES-256 encryption at rest — your data is encrypted on our servers using the same standard that protects banking and government systems
• TLS encryption in transit — all data moving between your device and our servers is encrypted
• MPIN and biometric access — only you can unlock your vault; biometric data never leaves your device
• Role-based access controls — internal access to infrastructure is strictly limited, audited, and logged
• Full audit trail — every access event and change is time-stamped and recorded so you always know what happened and when

For your most sensitive passwords, Advanced protection now gives you sole custody — encrypted on your device with a key only you hold, so even Soult's own infrastructure cannot access them. Everywhere else, AES-256 encryption and strict access controls form the protection layer, and a zero-knowledge architecture across the full vault remains on our committed technical roadmap.

SOULT DIGITAL PRIVATE LIMITED is a company incorporated under the Companies Act, 2013, with its registered office at Door No 4-1-143/1A(2), Vertex Workspace, Gateway Building, Above Kalyan Jewellers, MG Road, Mangalore – 575003, Karnataka, India.

We process your information on the following legal bases:

• Your consent — you provide information voluntarily during onboarding and at every step of using the App. You may withdraw this consent at any time by deleting your account.
• Compliance with Indian law — including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
• Legitimate interests — limited to security monitoring, fraud prevention, and ensuring the reliability of the App. This does not extend to access or use of your vault content.

All vault content — everything you store in Soult — is stored and processed only on AWS infrastructure in the Mumbai (ap-south-1) region, in India. It never leaves India. This is our own commitment; it goes beyond what the DPDP Act, 2023 requires (the Act does not impose a general data-localisation mandate).

The exception is limited website and operational data: aggregate website analytics, payment processing, and message delivery (email, SMS/OTP, push notifications) may involve service providers that process outside India, as described in the analytics and third-party services sections below. These providers never receive your vault content.

• Your data is held for as long as your account remains active.
• When you delete your account, your data is deleted permanently and the process is irreversible.
• A timer of 10 seconds is shown for you to rethink of deletion. You are strongly advised to take a manual backup of the things in your vault.
• Certain security logs may be retained for a limited period as required by applicable law.

You can edit or delete any information inside your vault at any time from within the App. Deletion is permanent once confirmed.

This privacy-first approach extends to our website. To see how visitors use soultdigital.com — which pages help and where people get stuck — we use privacy-respecting analytics: Google Analytics 4 in cookieless mode (consent denied by default) and Microsoft Clarity with cookies switched off. Neither sets advertising cookies, builds an advertising profile of you, nor tracks you across other websites. Because we run cookie-free, no cookie-consent banner is needed.

These tools record only aggregate, de-identified usage — pages viewed, clicks, scroll depth, and anonymised on-page interactions, with all text and form inputs automatically masked. They never capture your name, contact details, or anything you would store inside the Soult app. In line with the principles of India's Digital Personal Data Protection Act, 2023, you can contact us at any time to ask what is collected or to withdraw your consent to this processing, and you may also use your browser's privacy controls to opt out — see the Contact section.

We want to be specific about this, not just general.

Soult does not:

• Access, read, analyse, or interpret the contents of your vault
• Share your data with advertisers, marketers, or data brokers
• Sell or monetise your personal information in any form
• Integrate with banks, insurance companies, government registries, or any third-party data systems
• Pull or verify data from any external source
• Use your content for AI training, profiling, or automated analysis

Your data may be accessed only in the following limited circumstances:

• By you — through your authenticated session
• By your designated nominees or executor — only when you have granted access and only under the conditions you define
• By our infrastructure providers — AWS provides the storage layer. They operate under strict data processing agreements and do not have access to your vault contents.
• When required by Indian law — in response to a lawful government order or court direction

Soult provides users with document templates and help guides — such as Will templates, nominee designation guides, and emergency information formats. These are offered as self-help tools and informational resources only.

These guides and templates do not constitute legal advice.

Soult does not review, validate, interpret, or verify any information you enter into these templates. Documents created using Soult are entirely user-generated and under your full control. Soult has no visibility into what you write.

You are responsible for ensuring the accuracy, completeness, and legal validity of any documents you create. Laws governing Wills, nominations, powers of attorney, and related instruments vary by jurisdiction and change over time.

We strongly encourage you to consult a qualified legal professional before relying on any document created using Soult for legal purposes, particularly for Wills, property transfers, and medical directives.

Soult is an information layer — it provides structure and secure storage. It does not execute legal actions, file documents with authorities, notify banks, or take any action on your behalf. Any steps required to give legal effect to a document remain entirely with you and your advisors.

As a user in India, you have the following rights:

• Right to access — request a summary of the personal data we hold about you and how it is being processed
• Right to correction — request correction of inaccurate or incomplete personal data
• Right to erasure — request deletion of your personal data; subject to any legal obligations requiring retention
• Right to grievance redressal — raise a concern with our Data Protection Officer and receive a response within the timelines prescribed by law
• Right to nominate — designate a person to exercise these rights on your behalf in the event of your death or incapacity
• Right to withdraw consent — withdraw your consent at any time; this does not affect the lawfulness of prior processing

Soult is an Indian product, operated and governed under Indian law. If you access the App from outside India, your data is processed and stored in India. Depending on the laws of your country of residence, you may have additional rights — including portability, restriction, and objection — where applicable law requires us to honour them, we will do so in good faith.

To exercise any of these rights, email us directly. We will acknowledge your request within 72 hours and aim to respond fully within 30 days. Complex requests may take up to 90 days — we will notify you if that applies.

Email: support@soultdigital.com

Please include your registered email, the right you wish to exercise, and enough detail to identify your request. We may need to verify your identity first.

Soult Digital Private Limited is incorporated and operates in India. The App is governed by Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

If you use the App from outside India, you acknowledge that your data is processed and stored in India. By using the App, you consent to this. The governing law and jurisdiction for any dispute is as set out in our Terms and Conditions.

This Policy does not represent an offer to provide services in any jurisdiction where doing so would be unlawful or would require registration not currently held by Soult.

The Soult App is for users aged 18 and above. We do not knowingly allow anyone under 18 to create an account. If we become aware that a user is under 18, their account will be closed and their data deleted promptly.

Users may store information about their minor family members inside their vault — such as memory messages addressed to children, or nominee details involving minors. This is user-generated content under your own responsibility. Soult does not access or process this content, and does not use it in any form.

We may update this Privacy Policy from time to time. If changes are significant, we will notify you through the App before they take effect. The date at the top of this page always reflects when the policy was last updated.

Your continued use of the App after any update means you accept the revised policy. If you do not agree, you may delete your account at any time.

For any privacy-related questions or concerns, reach us at: